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Lesson 2 – Assessment 2 (Laboratory Activity):
Alison Course Completion + Helpdesk Support Simulation
Activity Title: IT Support Training and Simulation
Objective:To deepen your understanding of IT support, troubleshooting, cybersecurity, and helpdesk communication by completing a self-paced online course and simulating a real-world IT supportinteraction. This activity builds both technical and soft skills, resulting in a certificate andportfolio-ready sample.